The player from Spain has experienced a technical problem while playing live Roulette. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
24CasinoBet - Player has experienced a technical glitch while playing.
Black points: 32
Amount: €46
24CasinoBet
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
24CasinoBet has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I want to report that this casino apart from playing fake games to scam people's money I have also been a victim of something much worse. I entered a French live roulette, I wanted to make a bet of €46.78, this was failed by the system, that is, the bet was not accepted. However, the round starts and the ball starts to spin and when it lands on the number 20, it suddenly removes the balance from my balance, reducing it to €0. AMAZING. Without making any bet of anything, they take away my balance as if my bet had been lost, since no play was ever processed. However, in the game history that bet appears registered as if by magic when it was never processed, it is a complete DECEPTION. I have also made other bets on sports and for example: having a €28 balance, placing a €25 bet and the remaining €3 also disappearing from the account and very serious things. On top of that I have complained to support and they tell you to calm down and they DO NOT look for any solution that on top of that they end the chat indicating that you have had a somewhat aggressive language with them. Please does anyone know how to report this? I need to get my money back.
Automatic translation:
Public
Public
2 years ago
Dear apuigc89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
Public
Public
2 years ago
Translation
The curious thing is that they have registered the bet as if it had been valid
Automatic translation:
Public
Public
2 years ago
Dear apuigc89,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 24CasinoBet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 24CasinoBet. I wish I could be of more help.
The casino can reopen this complaint anytime.
