HomeComplaints24Casino - Player's winnings are partially confiscated.

24Casino - Player's winnings are partially confiscated.

Amount: €700

24Casino
Safety Index:Fresh casino
Submitted: 11 Oct 2024 | Case closed : 24 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 weeks ago

The player from Finland faced an issue where the casino confiscated 700€ from his winnings, leaving him with only 100€. The Complaints Team was unable to assist due to a lack of response from the player after multiple requests for additional information. As a result, the complaint was rejected.

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1 month ago

I won't +800€ and after win casino took 700€ and left me 100€.


Scammer people

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1 month ago

Dear Nikonvedot,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate? Have you received any explanation from the casino regarding the confiscated winnings?

Did you play with an active bonus?

I will be patiently waiting for your reply.

Best regards,

Kristina

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3 weeks ago

Dear Nikonvedot,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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