The player from Finland faced an issue where the casino confiscated 700€ from his winnings, leaving him with only 100€. The Complaints Team was unable to assist due to a lack of response from the player after multiple requests for additional information. As a result, the complaint was rejected.
24Casino - Player's winnings are partially confiscated.
Amount: €700
24Casino
Safety Index:HighSafety Index
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8.2
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
I won't +800€ and after win casino took 700€ and left me 100€.
Scammer people
Public
Public
5 months ago
Dear Nikonvedot,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate? Have you received any explanation from the casino regarding the confiscated winnings?
Did you play with an active bonus?
I will be patiently waiting for your reply.
Best regards,
Kristina
