The player from Finland faced an issue where the casino confiscated 700€ from his winnings, leaving him with only 100€. The Complaints Team was unable to assist due to a lack of response from the player after multiple requests for additional information. As a result, the complaint was rejected.
24Casino - Player's winnings are partially confiscated.
Amount: €700
24Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
I won't +800€ and after win casino took 700€ and left me 100€.
Scammer people
Public
Public
1 month ago
Dear Nikonvedot,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate? Have you received any explanation from the casino regarding the confiscated winnings?
Did you play with an active bonus?
I will be patiently waiting for your reply.
Best regards,
Kristina
