The player from Germany is experiencing difficulties verifying their casino account. We rejected the complaint because the player didn't respond to our messages and questions.
24Bettle Casino - Player’s struggling to complete the account verification.
Amount: €8,000
24Bettle Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
24Bettle Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, this casino just doesn't verify me, they want an account statement or other document from my bank with my IBAN and address on it. I do not have such a document, I have already been to my bank twice and each time it was said it would not be possible. I informed the casino about this, but without this document my account will not be verified.
I have already submitted an identity card, 3 screenshots from Neteller, pay slip, account statement with name and account number, EC card, confirmation from the registration office, 2 pieces of paper that I received from my bank on one is my IBAN on the other my address.
But this casino insists on a document which I do not have and which is not issued to me either.
Automatic translation:
Public
Public
3 years ago
Dear BetGG,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the licensed casinos takes KYC lightly.
However, certain flexibility should be allowed when requesting documents which are not typically issued by banks or offices. Could you please forward any relevant communication between you and the casino? Afterwards, we will contact them and try to resolve your problem. My email address is petronela.k@casino.guru.
Looking forward to hearing from you.
Best regards,
Petronela
