24Bettle Casino - Player has been accused of opening multiple accounts.

Ich habe in dem casino schon öfters eingezahlt und jetzt wo ich einmal Glück hatte wurde mein konto gesperrt grund mehrere Konten komisch beim einzahlen hatte ich nur ein konto beim auszahlen mehrere es geht eh nur um blöde 300€ hab im live chat geschrieben wegen auszahlung was ich alles brauche fürs verifizieren da bekam ich eine liste was ich alles brauche komisch 2.stunden später hab ich mehrere Konten ich finde das eine Boden lose Frechheit manche casinos sollte man schließen 😠😠😠

Dear Natyyy,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found https://www.24bettle.com/en/terms:

„Multiple Accounts

Each Player is allowed to open only one Account per person, family, household, IP address and email address. Use of more than one Account per physical Player is known as "multi-accounting" and as such is strictly forbidden.

In the event that We suspect that a Player is opening multiple accounts by using the same or similar names, address, telephones, email addresses, same or similar dynamic IP addresses, computer or other devices, with the intent of defrauding or cheating, We reserve the right to close an Account or Accounts at any time and to cancel all the transactions, bets, waive winnings and deduct bonuses from all relevant Accounts.

In the event that We suspect that a Player is acting as a part of the Player’s collusion undertaken with the intent of defrauding and cheating, meaning by using the same or similar names, address, telephones, email addresses, same or similar dynamic IP addresses, computer or other devices and acting on same or similar pattern, We reserve the right to block the relevant Account(s). Following the internal investigation We reserve the right to close an Account or Accounts at any time and to cancel all the transactions, bets, waive winnings and deduct bonuses from all relevant Accounts.

Condor Group reserves the right to block regular or tournament play and/or prize distribution should any evidence of multi-accounting or collusion arise."

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address as yours? Have you redeemed any promotional offers in the past in this casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Natyyy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.