24betting Casino - Player’s experiencing difficulties withdrawing his winnings.

Actually yesterday I requested for withdrawal of Rs.22000 from my 24betting account.The request was made and waiting for approval.After some time automatically that request cancelled and new request was raised it is not done by me it automatically made.And that request is approved by Casio cash desk .I didn't got the amount till now. kindly do the needful

Dear MAHANTHESH B,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

I had an withdrawal request after that my request automatically cancelled and new request was made that request not done by me. Your team is cheating all the people.You are not telling who is made that withdrawal and account details you are not giving.

Could you please advise the transaction ID number? Ideally, please forward a screenshot of your cashier history to petronela.k@casino.guru or upload it here when replying. Thank you in advance.

Dear MAHANTHESH B,

We received supporting evidence from the casino directly that your transaction ID 5736677 has been successfully processed already.

Could you please confirm it?

Dear MAHANTHESH B,

Could you please advise to which bank account you wished to have your funds sent?

I requested for SBI bank account of transaction ID 5735989 of 22000. The request automatically cancelled and new request taken placed transaction ID 5736677. I asked with your executive he told that federal bank account amount transferred. The request number 5736677 not done me it automatically happened.All done by your company itself.

I’m sure you understand that I don’t work for24betting Casino but as one of the Casino.Guru independent employees and professionals I’m trying to help you to receive your funds.

Could you please advise what was the bank account number that you've requested your funds to be sent to?

Do you own a bank account that would end by *8887?

No i don't have .

What happened with my case?

Thank you very much, MAHANTHESH B, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

How much time required for refund of amount.Kindly do the needful as soon as possible

Hello, MAHANTHESH B,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite 24betting Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 24betting Casino Team,

Could you please explain to us the whole situation from your point of view? If it is possible, provide me please with all data used for verification of these payment methods that were used for successful withdrawals.

It is possible to share the data by sending them directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru). All personal data in the posts are marked as "sensitive" and are not visible to the public.

Thank you in advance for providing the information.

No response from your side

I didn't entered any wrong bank account number.i requested for SBI bank account and your official not transferred amount to my account.I don't have account number ending 8887. You company done a fraud and transferred money to your account only.

Guys

Make sure you have set strong passwords to your accounts!

Otherwise hackers can log into your account and make withdrawals of your money to their bank accounts!

Go to My Account --> Change Password.

What is a strong password:

-         At least 8 characters

-         At least 1 UPPERCASE character

-         At least 1 number

-         At least 1 special character

-         Include a unique word such as wife or child or pet

Example:

NOT GOOD: 24betting123

GOOD: KishoreFreddy78%$

I'm having strong password.Your 24betting people done Fraud

Sir I made an strong password now .Kindly refund my money as soon as possible

done.

relax mahentesh. you dont need to accuse us of fraud, just because things dont always go right for you.

we have just credited your ac 25,000 INR, a little extra above 22,000 for compensation caused of stress.

your ac was hacked into by same people as other complaint on casino guru because you had weak password, which was not our fault.

but we have compensated you now anyway.

pls confirm receipt and gratitude on casino guru that we fixed this for you, fast over the weekend, so we can close this.

kind regards

Which account you credited amount??

yes. this one above.

we see you have already logged in and seen this on your side

confirm receipt pls here for casino guru pls

Not able to withdraw amount

what are you talking about?

we see you just made 5,000 INR withdraw request just now, which is pending

correct?

Yes I requested for 5000

so now wait for cashier team to process

until then, pls confirm receipt of 25,000 INR credit compensation

or we will not proceed with processing your withdrawal

confirm here now pls

Yes I received Rs.25000 to my 24 betting account.

good.

your case is closed then

thank you for your patience and understanding

cashier team will process shortly

When I will get money to my bank account.Its still under approval

cashier team will process shortly

Greetings all,

Thank you, MAHANTHESH B, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

We recommend players to wait at least 14 days after requesting a withdrawal, before submitting a complaint. If you are in trouble with withdrawing the funds for more than 14 days, feel free to reopen this complaint again or submit a new one regarding the new withdrawal.

Thank you very much, 24betting Casino Team, for your quick responses and providing all necessary data, also outside this open complaint. We highly appreciate your cooperation.

Best regards,

Branislav, Casino.guru