24betting Casino - Player’s experiencing difficulties withdrawing his winnings.

Dear salmanudhna62,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your cooperation and patience.

Best regards,

Petronela

But sir I had withdrawal from another account after that withdrawal and it comes in 3 hours but this withdrawal still didn't credited. They already accepted my withdrawal so what's the reason that not credited to my account. Sir I really need it. And I'm playing this last 1 years and its never happened before. And I'm afraid that I will not get this money, it's a lot amount for me

Just now I got another withdrawal, but didn't get that one , I don't understand why that money not credit, really I'm very frustrated they are still saying that 48 hours.

I fully understand your frustration, salmanudhna62. However, I will set the timer for additional 10 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

I got money today morning, thanks for replying my complaint, I hope you will always there for people

Great news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, salmanudhna62, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru