24betting Casino - Player’s deposits have never been credited to his casino account.

I have deposited 3 times. Each times 100Rs means total 300 Rs.. 24 betting.com customer executive names Peter and Tom have told me to wait for 48 hours..but i have waited for 92 hours, after waiting for 4 days, they are not responding to my messege.

Dear Nishchai,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider/bank already? Which payment method you have used?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

I have used phonepe. And Phone replied that amount is already reached merchant

24 betting custumer executive is lying

Thank you very much, Nishchai, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Additional comments from player:

"I did deposit on 31st December... amount is debited from my bank account but did not credit to 24 betting account. I have raised complaint several times then also 24 betting customer telling me to raise complaint again and again. They are also lieying, one time they told that amount will be credited within 48 hours, but 48 hours over then they told me to wait 24 hours that also over later they told yesterday night that amount will be credited within 2 hours...but already 12 hours over now..now they are replying me. Pls solve this issue. Worst site is 24 betting.com"

Hello Nishchai,

I looked at your complaint and will do my best to help you. I would like to invite 24betting Casino into this conversation. Can you please specify what is the problem with the player’s deposit?

We would like to ask the 24betting Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Dear Nishchai,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear Nishchai,

Casino provided relevant evidence that you have multiple accounts. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.