24betting Casino - Player's deposit has not been credited.

Dear Casinoguru Team

I deposited 1600₹ through UPI on 10 January 2024 at 15:12:44 Amount has been deducted from my Bank Account and the transaction is successful from my Side but They hold my Deposit without reason and not credited my Deposit of 1600₹ in my 24betting Account.I scanned the provided QR Code on their site and then sent that amount and entered UTR Number but they're saying that Amount not received by them while my Bank Has already confirmed that the amount has been successfully settled to the Beneficiary's Bank Account.

Kindly investigate this matter and help me in adding my Fund.

Thanks for your understanding.

Dear Humanvalue18,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options:

1) deposit problems

2) withdrawal problems

3) bet problems 

Click on the relevant button and input relevant details that bot asks. It is very fast and efficient. If you’ve already done so and received any kind of reply from the casino, please forward it to tomas@casino.guru and specify the ticket number. 

Thank you in advance for your reply.

Best regards,

Tomas

I have Farwarded the Email received by them but They're saying wrong because they have received the amount.My friend also face same issue while 24betting already received his payment.Kindly check and help me.

They payment was sent Manually by scanning QR code.And you know well that the fund transferred by Scanning QR Code cannot refund automatically also my Bank has confirmed that the fund has been successfully settled to the beneficiary's Bank Account.

Thanks

Could you please send me your correspondence with the casino regarding the issue?

My email is tomas@casino.guru

Dear Humanvalue18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.