The player from India has deposited money into his account, but the funds seem to be lost. Player’s complaint has been resolved successfully.
24betting Casino - Player’s deposit has never been credited to his casino account.
Amount: 1,000 INR
24betting Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
I deposited rs.1000 on 31 Dec at 8.43pm..but that was not added to my gaming account or credited back to my wallet upto this time..Thier customer service is also not supporting
Public
Public
3 years ago
Dear MUTTURAJ,
Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about the issue.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if you have contacted your payment provider/bank already?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, MUTTURAJ, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Wish you all the best for the new year 2021 😊
Best regards,
Petronela
Casino.Guru
