24betting Casino - Player’s account has been blocked.

Hi Team,

I have an account in 24betting com but suddenly 24betting.com guys locked my id without any reason. Multiple I raised a complain through chat support but still not no resolution received from this guys. Approx 2lakh balance in my account. Pls help and support me.

Dear Tarak,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. Lastly, could you please advise the correct disputed amount_

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes Petronela previously also we received the withdrawl amount from this account. I m playing only roulete and dragon tiger.but suddenly 24betting.com guys locked my account. Approx last 6month i using this account and completely verification done.

Dear Petronela,

Screenshot share over mail.

Thank you, Tarak, for your reply. Could you please advise if you have accumulated your winnings with or without an active balance? When was the last time you've succeeded in accessing your account?

Could you please advise if you have accumulated your winnings with or without an active balance? ----- Winning amount.

When was the last time you've succeeded in accessing your account? I thik last use 5 or 7 sep'21.

Hi Team,

Any update??

Hi Petronela,

Pls update the status of my complain.

Dear Tarak,

I'm truly sorry but we've received pertinent evidence from the casino proving multiple accounts.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Hey,

I dont have any other account.if u received the multiple accounts details from casino pls share the same with me. If I used multiple account then why u guys not locked my account when my balance was low.please refund my money back otherwise I ll raised a complain to cybercrime against u guys. 200k not a matter of joke.

And pls ask casino team why my account not locked when my balance was low.

Dear Matej Novota,

Pls look into and support.

Dear Novota,

I have not been broken any terms and conditions i played on casino and win money that condition i broken.i am ready to fight to the end with the injustice and arbitrariness of this casino, and still I would like you to help me in this.

CASINO GURU MLRO (MONEY LAUNDERING REPORTING OFFICER).

Pls support here.

Thank you very much, Tarak, for your reply. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Yah sure thanks to u

Any update??

Hi Matej,

Please update the status.

Dear Team,.

Issue pending since long time.. Pls update the status so that we can jump to the next step.

Hello Tarak.

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case.

Could you please explain why Tarak's account is locked?

Thanks Matej.

Hello. We have already emailed evidence pack to Petronela. We have just forwarded again to your email. Kind regards

Casino team,

Pls update if I used multiple account then why you guys not locked my account when my account balance was low. clearly u guys cheating on customers nothing else

Hello Matej,

What is the status???

Hello Tarak.

The casino provided us with the evidence from which it is clear that your account is connected with at least five other accounts. Because of that, your account was locked.

In this case, the evidence sent from the casino is very solid.

I dont have any other account.if u received the multiple accounts details from casino pls share the same with me. If I used multiple account then why u guys not locked my account when my balance was low.please refund my money otherwise I ll raised a complain to cybercrime against u guys. 200k not a matter of joke.

Regarding your case and the proofs:

I understand that you would like to see proof from the casino, but here is the reason why this is not possible:

Unfortunately, not every player plays by the rules. Some players are knowingly engaging in activity that is not only prohibited by terms and conditions but potentially illegal, falling under the typical definitions of fraud.

These players know before submitting a complaint that they’ve breached the rules and are simply hoping that the operator will not have enough evidence to convince a third party that they have broken terms.

If we show the evidence from the casino to these players, then the next time they will be more sophisticated, and for the casino, it will be much harder to catch them.

Because of that, the casinos or we cannot share any of the evidence (same as the regulator) 

In this case, the casino presented sufficient evidence about other account linked to yours.

They didn't close your account when you had no balance because the antifraud check the casinos do when the player wants to withdraw the money, not sooner. It's a common and logical praxis.

We evaluated your case based on all the evidence from you and the casino. Still, of course, you can contact the casino regulator or any other 3rd party, but if the casino presents them the same evidence as we received, I doubt that the result will be different.

That means u guys not agree to refund my money right??? 

Dear Tarak.

From the casino's evidence, it is clear that you tried to cheat the casino.

If they report you to the authorities, I don't know. But in situations like that, a refund is not possible.

I would strongly recommend you avoid this casino platform in the future. Your actions may have consequences, for example, a global ban, or global fraud mark (you will be no longer be able to withdraw money on this casino platform ever)

Dear Holubek,

Pls support

Dear Tarak.

Our decision is final.

The proofs are bulletproof.

Pls share the same with me bcoz I don't have any others account.

Hey Everyone,

I dnt have any other account.. If u received multiple accounts details from casino pls share the same with me.

R u serious ???

Yes. Here is the evidence that you requested.

Same IFSC code AND account number on multiple accounts.

If I used same account numbers against 6 id then why u guys not locked my account when my balance was low. U guys locked my account when my balance above 2lakhs.

Note very carefully-- except rahuldutta@gmail.com I dnt know the another id

Dear C. Guru team,

24.com have done fraud and cheated me pls put this 24betting into black list and help others to save the money from this fraud 24betting casino company.

If we are deposited money and lossing means they will keep quiet when we start winning and give withdraw request they will give false reason and block the account such a cheater's

CASINO GURU MLRO (MONEY LAUNDERING REPORTING OFFICER).

Pls support here.

That means u guys not unlock my id right?

If we are deposited money and lossing means they will keep quiet when we start winning and give withdraw request they will give false reason and block the account such a cheater's

And i have not been broken any terms and conditions i played on casino and win money that condition i broken.

I m ready to fight to the end with the injustice and arbitrariness of this fraud casino.

Well, Tarak, you can fight as you wish. All the accounts that the casino mentioned (including yours) withdrew money to the same bank account, which means that you committed fraud. You will be marked in our system as a fraud. 

This case is rejected.

I would not be surprised if the casino reports you to their platform/authorities.