22bet Casino - Player wishes to close his casino account.

Hello. I'm trying to close my account it this site but i get the same response all the time, to not logging in the account for three months. I just want to get my account closed. Is that possible, or i don't have the right to ask for my account to get closed?

Thank you in the advance.

Dear tftcosta,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://22bet.com/information/rules/2:

"Please write to customer support for help and also use the Self-restriction option if necessary.

We provide assistance to players with potential gambling problems which is readily available, systematically provided and logged. We monitor all requests.

22bet offers a self-restricting option which allows you to close your account for a certain period of time: a week, a month, 6 months, a year. Your account will be blocked only after the specific period of time has been clarified in your message.

We will do our best to prevent you from creating new accounts and block new ones. Your account will be automatically unblocked after the selected time period ends. To have this option enabled please contact us via block@22bet.com. During the self-exclusion period Customer must not attempt to open a new Account and you must accept that the Company shall have no financial liability and shall not be held otherwise accountable if you continue gambling or using a new Account with the Service under a different name or address."

I would recommend sending an email including all the relevant information to the email address above. In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why.

Please, let me know if you need any assistance and keep me updated. 

Thank you in advance for your reply.

Best regards,

Petronela

I already tried to close it twice, but i did get same response both times. I'll try now to do it like you said and i'll come back when they reply to me.

Thank you

Hello Petronela.

I did it like you told me to do and they told me that they can't block gaming accounts permanently and they blocked for an year.

Thank your for you help, your response really helped me with this.

Best regards and hope all casino guru team stay safe during this hard times.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, tftcosta, for your cooperation, confirmation and kind words.

Please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru