22bet Casino - Player suspects bonus rounds are blocked.

Hello,

After I submitted a complaint to the 20Beth casino and they canceled my account, I set up an account at 22Bet casino. Judging from the name and the setup, I believe they are managed by the same owner or provider. Just my opinion.

I'm experiencing the same issue as in the previous casino. Again, it concerns the game 3Hot Chillies. I have fully loaded chili trees that should trigger bonus rounds, but no matter how many chilies I collect, nothing happens. This time, I haven't reported it to the casino because they would probably cancel my account immediately. Instead, I asked a friend to set up an account at the casino and play the same game as I did (3Hot Chillies). As expected, he had no problem opening the bonus rounds on his account. He collects the required number of chilies and the bonus round activates as it should. On my account, you could catch a million chilies and nothing would happen. I haven't reported this anywhere because I want you to verify it yourselves. After we agree, I will send you my login credentials for the casino, and you can see for yourselves that this is not a technical error as stated in the previous complaint, but deliberate blocking of the bonus rounds to ensure the player increases bets to the maximum and then loses them when the bonus won't activate.

Thank you for your reply.

Hello BonoTox,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Regards,

Nick

I just want to ask, where can I download the game history? then I didn't communicate with the casino so that it wouldn't turn out like last time, because when they found out last time, they immediately blocked and deleted my account... I'll send you the login details to the casino and you can check it directly on my gaming account.

Hello BonoTox,

The video is showing your game play or what is it? I would also recommend to not upload videos on youtube containing any personal detials.

Hello BonoTox,

I do not see any irregularities in any of the videos. In your first one the bonus was triggered and you even received the balance in the 7th minute. You had also multiple wins so it does not seems rigged at all.

Is there anything else we can assist you with?

this is the end of the record, the trees will fill up and won't open the bonus and that's how it stayed until today.

https://youtu.be/Y5zLWNeGQXc

Dear BonoTox,

Thank you for bringing your concerns to our attention. We sincerely regret that you feel something irregular may be happening with the game. After a thorough review, however, we have found that everything appears to be functioning correctly. In your longer gameplay video, we observed multiple bonus hits, and while we understand your frustration, shorter videos of 3-minute gameplay segments do not provide sufficient evidence to suggest any issue.

Please keep in mind that hitting bonuses at frequent intervals, such as every 1-5 minutes, is not something that can be expected in any slot game. As our investigation did not uncover any irregularities, we will need to close this complaint.

I would deeply recommend to play a different game as you have already claimed to have issues with this one multiple times.

Should you still feel that the game is not performing as it should, we recommend reaching out directly to the game provider or the relevant casino licensing authorities for further assistance.

Best regards,

Nick