The player from Spain had been unable to make withdrawals from his account despite having provided the necessary identification documents. His account had been active, and he had obtained his balance mainly through sports betting, without the use of any bonuses. After having communicated with the Complaints Team, the casino had confirmed that his documents were approved and no further action was required from the player. However, the player had already decided to cross bet with another platform, Betfair exchange, to retrieve his funds, due to perceived unfair treatment by the casino. The player had expressed dissatisfaction with the casino's practices and had decided not to use it again. The issue had ultimately been resolved with the player successfully retrieving his funds.
22bet Casino - Player's withdrawals are delayed due to lengthy verification process.
Amount: €874
22bet Casino
Safety Index:Above averageOther
REJECTED
Case summary
I was using my account without any issues, and then suddenly, I was not allowed to make withdrawals. They have been asking for all kinds of documentation, including ID, driver's license, passport, selfies, one by one for the past two months, to prolong the process and prevent me from withdrawing my money.
Dear Nutspp,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly your account has been blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Good morning
Do I understand correctly that your account has been blocked?
No, my account is still active. They have lowered my sports betting odds by 0.2, which also seems like an abuse to me, but I can bet. What I can't do is withdraw the balance.
What games did you play to build up your current casino balance? (slots, live games, sports betting)
Some live casino but especially with sports betting.
Did you get your current balance with the help of a bonus?
No, I have not used or requested any bonus.
Could you share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru , or post screenshots here
I have sent the communications I have had with 22bet for 1 month to try to get them to allow me to withdraw my balance.
Thank you very much, Nutspp, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Hello, Nutspp!
Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.
I would like to invite the casino to give them a chance to explain their side of the situation.
Thank you!
Hello!
We are pleased to inform you that the player's documents have been successfully approved and he has been verified. At the moment no additional actions from the player's side are required. Please note that the funds that the player did not withdraw were lost.
If you have any questions or need help, please do not hesitate to contact our support team. We are always ready to help!
22Bet Casino, thank you for your response!
Nutspp, please, confirm that you have passed verification successfully and that you have played away all funds in your account.
Good morning, given 22bet's attempt to keep my funds, I made the decision to cross bet with Betfair exchange to lose the bets on 22bet and win them on the Betfair exchange. The maneuver went perfectly and was the way to withdraw the funds. I feel cheated by this house, which I will never use again. They have not yet answered my question about why my odds when I log in with my user are lowered by 0.2 points compared to the odds of the rest of the users, it is behavior totally unworthy of a decent betting house. You can close this ticket. Thanks to the fact that they didn't let me get scammed and they gave me good advice on the forum, I was able to withdraw my funds from 22bet and forget about this nightmare of a house forever.
