22bet Casino - Player’s withdrawal is delayed.

22bet refuses to process my withdrawal, claiming there is an issue with my bank according to their live chat.

However, their email response indicates they are experiencing technical problems, and based on reviews, it seems this has been ongoing for the past four years.

My account is verified, and I have met all the requirements.

They simply suggest that I try a new withdrawal method, which requires making a new deposit.

This would be my third attempt at this process. Yet, they continuously come up with new excuses as to why it doesn’t work, and suggest I try another withdrawal method, which once again requires a new deposit.

Dear Japo4,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you made any successful withdrawals from this casino before?

How many different payment methods did you try choosing for your withdrawal?

Please understand that the casino does not exclusively manage the variety and accessibility of payment methods. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals, either; it can also be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If your payment method is currently not working due to technical issues, I suggest you choose a different one, make a small verification deposit, send the requested documents to confirm that you are the owner of the new payment method, and request the withdrawal again.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Japo4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.