22bet Casino - Player's withdrawal is delayed.

Good evening. This is the worst experience. I made a withdrawal on the 10th of the month, and now it's the 25th, and the money hasn't been credited. I've sent messages, and their behavior is unacceptable. They simply took my withdrawal and haven't returned the money, just took it and haven't deposited it!

Hello PANAGIOTIDIS1991,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 22bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear PANAGIOTIDIS1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of PANAGIOTIDIS1991. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear PANAGIOTIDIS1991,

Please answer to all my previous questions in order to proceed in resolving the matter.

Regards,

Nick

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.