The player from Greece made a withdrawal on the 10th of the month, but as of the 25th, the money has not been credited to her account. Despite sending messages, she feels that the casino's behavior regarding her funds is unacceptable.
22bet Casino - Player's withdrawal is delayed.
Amount: €71
22bet Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for player to reply
4d 5h 24m 34s
Case summary
3 days ago
Public
Public
1 week ago
Translation
Good evening. This is the worst experience. I made a withdrawal on the 10th of the month, and now it's the 25th, and the money hasn't been credited. I've sent messages, and their behavior is unacceptable. They simply took my withdrawal and haven't returned the money, just took it and haven't deposited it!
Automatic translation:
Public
Public
1 week ago
Hello PANAGIOTIDIS1991,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 22bet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
3 days ago
Dear PANAGIOTIDIS1991,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
PANAGIOTIDIS1991 has 4d 5h 24m 34s to reply
