22bet Casino - Player's withdrawal is capped with no clear reason.

Hii I am won with the first bonus 3400 euro then when i finished the wagering

It capped me to only 600 euro.

It is nowhere written in the terms.

-Dear Customer, if you are referring to the First Deposit Casino Bonus you received, please note that the wagering requirement was 50x the bonus amount. The amount of your bonus was 273.24 EUR, so you had to wager 13 662 EUR.

You successfully wagered the bonus, and your main account was credited with the remaining bonus funds, which did not exceed the initial bonus amount (273.24 EUR).The Customer must place bets with stakes which add up to the sum of all deposits, and the bets must have odds of at least 1.1 to be able to withdraw funds. At this moment, you should wager 273.24 EUR more to be able to withdraw your funds.

It looks like a sports bonus but I had the casino bonus. It's really weird chat is not helping me they not respond to my email.

I ask for my betting history they are not providing it just a empty mail.

Now I want to withdraw they saying I not wagered my deposit of 270 euro as in the chat they said i wagered 14000 euro.

I hope guru can help me shine some light on the situation.

Hello cc00m122,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 22bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How many bonuses did you claim so far? Could you please forward the deposit, bonus and betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I deposit 274 in crypto and got 274 in bonus

They won't send me my betting history I did multiple request..

I am going in the chat in circles I hope you can help me get the history. Yes my account is verified

Hello cc00m122,

After checking the first deposit bonus terms : https://22bet.com/en/bonus/rules/1st-casino-rules - it really does state that the maximum win from the bonus is 1x of it's amount.

According to this term, the casino did everything correctly.

Is there anything else we could assist you with?

THEY LET ME WAGER MY DEPOSIT AGAIN AFTER 15K of wager No I am losing again thanks for the help.

Hello cc00m122,

Do I understand it correctly that you are satisfied with the outcome?

Dear cc00m122,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's ridiculous to wager 15.000 for 1x bonus win and after let me wager my deposit if casino guru think this normal and not scamming you can close the complaint and I be really dissapointed in both.

Dear cc00m122,

The bonus conditions are set by the casino and they can make any rules they want. It is entirely up to the player whether he accept the bonus with it's terms or not.

Unfortunately, it was your decision to take the bonus or not.

I would recommend to read the bonus conditions in the future before claiming any bonuses to prevent such cases.

Is there anything else we could assist you with?

Dear cc00m122,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.