22bet Casino - Player’s withdrawal has been delayed.

While I was regularly using the company for deposits and withdrawals and everything was okay, I made another withdrawal request. As I mentioned above, there was a delay in payment even though it had been approved and sent to the bank for crediting. I sent them an email to ask why there was this delay, and they started telling me that I had multiple registrations and were asking for some old deposit cards that are no longer valid. I don't know what to do, but from what I understand, they don't want to give me my money. I have also sent them my ID and the relevant documents they asked for, but they are not telling me anything, and they are not responding to any emails. Please help me get my money?

Dear sakislew,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that the casino accused you of opening multiple accounts?
• Have you had another active account previously?
• Could you please clarify if your account was verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear sakislew,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.