22bet Casino - Player's withdrawal gets repeatedly rejected.

i had deposited 5,000 inr in 22bet then i won 16k in span of 3days my total balance is 21251 now, but whwn i tried to withdraw my winnings it say approved but within span of 24 hours it returns to my gaming id.

i talk to cutomer care but they give reply like ai bot or copy paste reply, I'm so fed up from their pathetic services i also email them but thev give me same copy paste reply . Money which i deposited is my hard earn money but they do not willing to give me my funds I tried 5-6 times but evertime payment rejected it says and i had deposited from paytm and trying to withdrawl from same payment method but withrawl rejected it says please help me i'll attach all sceenshot below below.

Dear Gaurang28,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Please understand, that without verifying your account, you won’t be entitled to any withdrawals.

Looking forward to hearing from you.

Best regards,

Tomas

Firstly thanks tomas for your time my account is fully verified , I'll attatched all screenshot and secondly they did not give me any advised why withdrawl is cancelled , when I tried to contact through customer support they give me Ai generated answers or copy paste answers and when I mailed them their respone is same as previous one and they sometimes they say please withdrawl after sometimes because of banking error, but when I try to withdrawl it return to my gaming id after 24 hours I had played only casino under and over game no bonus my real money when i tried to call customer support they do not have number in gaming app and secondly when I generate request for customer care call they will not call me, please solve my problem its my hard earn money

Thank you very much, Gaurang28, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Tomas now there are more problem I had applied for 9 time for withdrawals in 22bet app on 10 November then on 11 November on 8.08 pm 22 bet apps says they sent withdrawal on my bank account via paytm payment method but I did not get withdrawal on 11 November then I ask about withdrawals they say it will come after sometime but it has been 2 days I did not get my withdrawal on my bank account they ask my bank statement I sent them but it has been More than 8-9 hours they not answer my mail their customer support I sent them bank statement in PDF format 3-4 times but they ask me same repetitive question please brother solve help me to recovered my fund from 22 bet it has been More than 15 days they not giving my withdrawal please help me brother i'll attach all necessary photos I had attached all customers care screenshot, bank statement, mail.

Dear Gaurang28,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a 22bet Casino representative to join this conversation and participate in resolving this complaint.

Dear 22bet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, we are sorry to hear that you have encountered some difficulties. We are pleased to inform you that the player Successfully withdrew funds on 11.11.2023.

First of all 22 bet I didn't receive any withdrawal from you on 11 November 2023 and till now I didn't receive my money Rs 24130 I'll provide you my bank statement and first of all I had customer support but they didn't give satisfactory reason they kept asking I give them my statement but they didn't response and now my patience is over I want my money back anyhow so please cooperate me and solve this issue as soon as possible and lastly I had withdrawal through my paytm via payment I'll attach all screenshot and bank statement screenshot and refer it give me my money back

Dear Gaurang28,

Could you provide me with an official bank statement in pdf? You can send it to my email address stefan.m@casino.guru.

Thank you very much in advance for providing the documents.

Kind regards,

Stefan

Stefan I sent my bank account statement on your mail please check review it and solve my withdrawal issue brother

Dear 22Bet Casino,

Could you send me a confirmation that the player received the payment? You can send it to my email address stefan.m@casino.guru. Which payment method was used to withdraw the funds? I will send you an email with the bank statement provided by the player.

Thank you very much in advance for providing the information.

Kind regards,

Stefan

Greetings! To address this matter, we kindly advise the player to reach out to our dedicated support team. Our skilled specialists are well-equipped to provide assistance and clarify the situation promptly. For a smoother resolution, we suggest having a recent bank account statement available to facilitate the process with our payment department. If there's anything else we can assist you with, feel free to let us know!

So 22 bet you are telling me to address this matter to your specialist for your kind information I had submitted my bank statement and withdrawl problem to your so call specialist team 12 November 2023 it has been More then 16 days I'm connecting with them through mail but your team give me repetitive response and answers when I try to contact with them through call they tell me to wait for specialist to address withdrawal problem its your responsibility to handle all this situation and help customers to address their withdrawals issue but you neglect them but anyhow I want my money back 24130RS so do your job quickly give me my money I'll attach you all mail which your so call specialist give same answers and one more thing it has been More than 2 days they didn't respond to my mail for further withdrawals process

Hello! We recommend that you reach out to our customer support for assistance, as cases like yours are best resolved through direct contact with our specialists. We apologize for any inconvenience caused by the wait, and please be assured that all emails and requests are being handled in the order they are received.

Dear 22Bet Casino,

I sent you an email with a bank statement provided by the player. Could you give us a statement here regarding that?

Thank you very much in advance for providing the information.

Kind regards,

Stefan

First off all 22 bet I'm fed up from your customer support they are not helping me and give excuse they are pushing days they ask me for bank statement I give them all my account statement it has been more than 10 days but whenever I call them or mail them your customer support tell me specialist is examine the case but their is limit for anything I call them for further withdrawals process but they are pushing days and giving me same answers so what should I do tell me I want my money anyhow you should look in this matter please assist with Stefan and sort my withdrawal amount today

Stefan 22 bet customer support is harassing me in many ways they ask for my paytm wallet account statement but I did not open or activate paytm wallet how should I provide them paytm wallet statement I deposited in 22 bet through paytm upi number which is linked to bank account I provide them my all bank statement but they ask me for paytm wallet they ask me for same thing they delaying my withdrawal what should I need my withdrawal anyhow you should look into this matter I'll provide you proof which in their I did not open paytm wallet account in your mail please check and look in this matter please

Good day!

Dear Gaurang28, you have withdrawn funds to PayTM wallet, indicating its number.

You need to provide our technical support staff with a screenshot of the PayTM statement. The screenshot must show the owner's name, which must match the withdrawal number provided, as well as all transactions since the withdrawal was initiated.

In addition, you must provide a document or statement confirming that your PayTM wallet is linked to a bank account.

Please contact PayTM support for the relevant documents and screenshots. 

If you have any questions or need additional assistance, feel free to contact us. We are always ready to help you with any questions you may have.

Thank you for your understanding and co-operation!

First of all 22 bet you are asking me paytm wallet payment how should I have paytm wallet I don't have any paytm wallet only u can see I'll attach screenshot it is clear picture I didn't get my money I send you my full bank statement but you are taking this much time and giving me excuse it's been more than 1 month I didn't get my payment and your customer support also talking with me rudely this is worst than ever scenario I'm facing with any betting sites resolve this issue and give me my withdrawal money otherwise I'll take some Action you need to understand these facts if I'm scammer I'll not make this much effort in this scene resolve my as soon as possible and my number is directly connected with my bank account not with paytm wallet if any payment credit it will directly transfer to via KY phone number but it did not credited I had given you enough proof about payment resolve this issue as soon as possible 

Dear Gaurang28,

We have noticed that you withdrew funds to your PayTM wallet instead of a bank account, and the corresponding wallet number is reflected in our system. To address this matter comprehensively, we kindly request that you submit your statements directly to our support team. They are well-equipped to assist you in navigating this situation and providing the necessary guidance.

I had talk to them about this issue but they asking me for paytm wallet statement but I do not activate any paytm wallet it is deactivate from long time how should I give paytm wallet it is not available only I provide them screenshots and proof that my paytm wallet but they are not listening me 22bet customer support did not give me any alternative for this give me solution I didn't get any withdrawal from your side please solve this issue give me further process I need my money asap please

stefan and 22 bet it has been more than 1 month but iidid not receive my withdrawl of inr 24130 rs and for your kind information i had talk to paytm customer support via call they said i did not have any paytm wallet how should i wiil receive anyment through any payment method i'm telling you since 1 month that i did not have any paytm wallet i had done withdrawl through paytm upi via my phone number which his connected through my bank but 22 bet are asking for dumb same thing i want my withdrawl and i had give you my bank statement but you guys are delaying my withdrawl and giving excuse i want my withdrawl anyhow today

Dear 22bet Casino,

I provided you with the player's bank statement via email. Did you have a look at it?

I am looking forward to your response.

Good afternoon!

Thank you, we have received and reviewed the document. However, it seems that this is a bank statement of the player, which does not contain the necessary information. We have noticed that on 11/11/23 the player made a withdrawal to the PAYTM wallet. For further consideration of the request, we would appreciate it if you could provide a statement for this period from this particular wallet. This information will help to clarify the situation.

22bet i am telling you since 1 month that i did not have any paytm wallet account I only have Paytm Upi which is conected through my bank and my phone number and also connected to my bank if any transaction of 24130 rs will be credited to my bank account it will be display in my bank account but it does not have been credited i talk with paytm customer service via call but they tell me if you did not have any paytm wallet activate how should will payment will be credited in wallet and if i does not have any paytm wallet activated how should i provide you bank statement and 22bet customer support not calling me i had requested them many calls for this matter but they did not respond me and paytm customer service ask me for order id and transaction id and date of transaction through which you send me 24130 rs and please 22 bet do fast process it will be end of year i want my money back now stefan please help me for fast process

Hello!

As we have clarified earlier, we recommend contacting our Finance Department for more information. They will be able to provide you with all the necessary details. 

Please note that we are representatives of the casino and do not have the authority of the Finance Department. Your question about specific withdrawal details is best addressed directly via email.

It is also important to note that our system shows that the previous withdrawal was made to a Paytm wallet rather than a bank account.

If you have any additional questions unrelated to financial transactions, we will be happy to assist you.

Dear 22bet,

Has the payment to PayTM bounced back?

I am looking forward to your response.

Hello! As previously reported, we are happy to confirm that the payment has been successfully approved and sent on our end. 

are you dumb or what if reom your side payment is done why i will waste my time here asking for my payment i did not get my payment provide me proof from your side of payment of rs 24130 transaction id and source of payment i had conversation with paytm executive they ask me for transaction proof and transaction id so please provide me this as soon as possible and second thing if i did not have active paytm wallet how shouild i will receive from your end there are 2 scenenarios 1 you are lying to me about payment or you did not want to give me my money and harass me i want my money as soon as possible.

As we have already written repeatedly, you need to contact our support team, they will be able to provide you with more detailed information.

I'm telling you since 1 month that i had contact 22bet finance department but they are asking me for paytm wallet bank statement but I'm telling you since 1 month that i did not have active paytm wallet i only have paytm upi which i use it for daily transaction and my number wich his linked to my bank account . i had give all details via mail and call through to your finance department but they repeatedly asking me for same paytm wallet statment this is end cycle i want solution for this issue give me solution please contact them for my withdrawl of 24130 rs

Dear 22bet Casino,

Could you provide the player with the necessary information (transaction proof and transaction ID)?

Thank you very much in advance for providing the information.

Hello! For detailed documents and transaction information, please contact our technical support. We strictly observe confidentiality rules and do not disclose such information. As noted earlier, the user provided his Paytm wallet number when withdrawing funds, and this information is reflected in our system. The transaction was successfully approved and processed.

If you have further questions or require additional information, please do not hesitate to contact us.

I had contacted your customer support but they are not giving me transactions detail block me through from their chat support they not accepting my request to calls me your are lying you didn't done withdrawal how will I get money if not done withdrawal if you had done withdrawal you should give me proof it has been More than 2 months now

Hello Gaurang28,

I understand this must be frustrating for you, but I managed to get in touch with the casino outside of the complaint, and I will try to discuss the matter with them.

Your patience is much appreciated.

Hi Stefan so there is some progress that I had talk one customer executive he had manage to revert back my fund in 22 bet account 24130 rs but the problem is fund is not withdrawing from 22bet account

So I need your help to talk with customer executive to help to withdrawal fund payment method which I deposited from paytm paykasma and I had tried withdrawing from same payment method but when I tried to withdrawal fund it will bounce back in 22bet account and no other payment method will support for withdrawals method because same payment method policy of deposit and withdrawal so please Stefan sort this issue

Hello Gaurang28,

I have contacted the casino representative and I will let you know once I know more.

Your patience is much appreciated.

okay stefan i'll wait for yor reply please let me know it's been more than 2 months

Hello Gaurang28,

I was advised by a casino representative that you should write to technical support as they will tell you what the problem is in more detail and more quickly.

Could you again contact customer support with the problem that you cannot withdraw the funds and let me know how they responded?

Thank you very much in advance.

Brother my withdrawal issue is solved you can close complaint I got my money back

Hello Gaurang28,

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, Gaurang28, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Stefan, Casino.Guru