HomeComplaints22bet Casino - Player’s struggling to withdraw their winnings.

22bet Casino - Player’s struggling to withdraw their winnings.

Amount: €10,000

22bet Casino
Safety Index:Above average
Submitted: 11 Dec 2020 | Case closed : 03 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Portugal is experiencing difficulties withdrawing their winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

I have been waiting for account verification for more than 1 day since I have already sent all the documents, I want to play and I can't ... I always took my money without problem, now they blocked everything without account verification ...

Automatic translation:
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3 years ago

Dear loirinho1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the licensed casinos takes KYC lightly, and it might take few working days completing this thorough procedure. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is accurate, there should be no reason for the casino to delay your withdrawal.

Could you please advise how many days ago precisely you have requested your withdrawal and started the verification process?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

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3 years ago

Dear loirinho1990,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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