The player from Italy is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.
Hi, I have just completed the Kyc procedure required by the 22bet italia casino, but as soon as they gave me the ok on being able to withdraw my funds, I tried 3/4 times both with my card and with ecopayz, despite having given the proofs of my account, you can help me
Dear Amerigo,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please understand, that variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers and bank restrictions, all have a major influence.
If there’s any relevant communication, please forward to petronela.k@casino.guru? Additionally, could you please advise if this is the correct link for the website https://m.22bet.com/ as the complaint has been filed under a different one https://online.betitaly.it/.
Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.
Best regards,
Petronela