The player from Argentina is experiencing difficulties withdrawing his winnings. Player’s complaint has been resolved successfully.
22bet Casino - Player’s struggling to withdraw his winnings.
Amount: €50
22bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hi, I made a refund that appears to me in the casino account as approved by the operator, but it never affected my account. I also could not reload more balance with the same card. I tried to contact myself several times to see what happens to my account, but I never had an answer.
Automatic translation:
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3 years ago
Dear Mauricio,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that you have requested a withdrawal, which is pending now, but the amount has not been deducted from your active balance? Could you please advise if it has been your first withdrawal in this casino? Have you completed KYC account verification successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
It is my first refund. I was credited today (August 4), and not the date it said on the page (July 29). Thanks for the help!
Edited
Automatic translation:
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3 years ago
Dear Mauricio,
I’m very sorry, but I still don’t understand what the issue is. By "refund" do you mean "withdrawal"? Are you trying to withdraw your winnings?
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3 years ago
Translation
Yes, it is a withdrawal of funds. That according to the casino they had done it on 07/29 but it was not. They transferred me after sending emails and submitting the claim here on 08/04. So I was able to withdraw my earnings. But bad experience in this casino. Thanks for the help!
Edited
Automatic translation:
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3 years ago
Thank you very much, Mauricio, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.
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3 years ago
Translation
Yes, it has been resolved. I close the complaint, and very satisfied with the intervention of Guru casino! Thank you!
Edited
Automatic translation:
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Mauricio, for your kind words and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
