The player from Italy is experiencing difficulties withdrawing his winnings. As the investigation is still ongoing, we’re not in position to help. The player can reopen this complaint anytime.
22bet Casino - Player’s struggling to receive his winnings.
Amount: €2,300
22bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I was constantly refused the withdrawal. They said it was my bank that refused. The usual jokes. My bank refused nothing. They are scammers. To be reported
Automatic translation:
Public
Public
3 years ago
Dear Lele,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please confirm that this were your first withdrawal request in this casino? Have you been advised to use any alternative payment method to withdraw your winnings?
I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
I was asked to deposit with another method and I could withdraw. But he was rejected myself. Another trick to earn yet another deposit. However, I reported them to the financial police. Now they will take action. I finished.
Edited
Automatic translation:
Public
Public
3 years ago
Dear Lele,
Since you’ve reported the issue to the financial police do you wish to close this complaint?
Public
Public
3 years ago
Dear Lele,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
Public
Public
3 years ago
Translation
the complaint is open. and ongoing investigations. they will close the server in Italy
Edited
Automatic translation:
Public
Public
3 years ago
If the investigation is ongoing, we’re not really in position to help you. I’m very sorry we couldn’t resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now reject this complaint; however, you can contact us anytime in the future and request reopening. Thank you for your understanding.
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