The player from Italy is experiencing difficulties completing the account verification. He received winnings after almost a month.
22bet Casino - Player’s struggling to complete account verification.
Amount: €800
22bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I am on 22bet. deposited about 1000 euros in all. After some winnings, the balance is 3,800 euros. Winnings made NOT with bonus balance but deposits without bonus.I tried to withdraw 800 euros but they don't leave me. they asked me for everything and I satisfied them: front / back identity card and with a selfie; front and back credit card used for the deposit; bank card account statement with related deposit transactions on 22bet.
I also created an ecopayz account: deposited by ecopayz at 22bet 50 euros. Tried to withdraw from 22bet to ecopayz but they don't leave me
I am reading about endless bad reviews on this site precisely for these reasons. scam site? can you help me? thank you
Automatic translation:
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3 years ago
Dear Roberto,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Could you please advise how many days ago you have requested your withdrawal and started the verification process? Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Meanwhile, thank you for your answer. I tried to withdraw funds over and over again but after a few minutes the withdrawal is denied. as a last thing to complete the KYC you need (first time in 15 betting / casino sites that I am asked) in .pdf format the account statement of the card used for deposits on bet22 with a name and surname and card number and related transactions. in the mail before the screenshoot that I promptly sent were enough, then they reply that they want the .pdf. On my bank's website I have no way to download the movements in pdf format. and with ecopayz? how come I can't withdraw since the online consultant tells me that just send a screenshoot of my ecopayz account where there is my account number and a screenshoot with the deposit deposit transaction on bet22 ... which I did .
Let's be clear as long as deposits are fine but when it comes to collecting winnings we don't talk about it; this is fraud / scam and criminal activity; these activities should not exist
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3 years ago
Thank you very much Roberto for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Roberto,
I looked at your complaint and will do my best to help you. I would like to invite 22bet Casino into this conversation. Can you specify where is the problem with player’s verification and withdrawal process, please?
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3 years ago
We would like to ask the 22bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
Translation
Update: today I went to the bank to get the bank statement documents with the movements of the card that I used for the deposits in .pdf format but they only printed the paper because they have no way to get them to me. Only at the end of the year on my bank's website will the card statement with all the movements of the past year be generated in pdf format (so I can have it on January 1, 2021). I sent him a copy of what they gave me in the bank today but obviously they want it in digital format and not a scan. So I'll wait a few months then send him what they ask for.
(obviously they will find some other excuse for which I don't expect to see that money that has gone up in the meantime). I don't understand why he can't use ecopayz for the withdrawal and if I ask him, they don't answer.
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3 years ago
Translation
UPDATE 2: they wrote to me today saying that the withdrawal with ecopayz is now available and so it was. I hope there will be no other mistakes. At the moment the cause seems to have resolved in the best way. I thank you for the moment
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3 years ago
Dear Roberto,
did you already get all of your winnings or you are just waiting for withdrawal?
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3 years ago
Translation
I withdrew part of the winnings and it was successful; I could take more of them and see if they leave me without problems or if they have left me only once to give me the content
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3 years ago
Hello again,
have you managed to withdraw the rest of your winnings? Can I consider this complaint as resolved?
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3 years ago
Translation
yes if i still have problems i will let you know (i hope not)
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3 years ago
Dear Roberto,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam
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