22bet Casino - Player's refund delayed at 22 bet.

Dear Team,

I have been cancelled since the 8th of February on 22 bet, almost 4 weeks now and my balance still has not been refunded.

I was advised to have my balance refunded which was on my account at the start of their "investigation" but it has not happened and they have not provide any answer about the process.

Thank you for your kind help on the matter!

Andras

Dear Veszko,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if have you been a player in the casino?
• Have you completed account verification in the casino?
• How did you initially learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Thomas,

Please see my answers as follow.

• "Could you please advise if have you been a player in the casino?" - I have been a player.
• "Have you completed account verification in the casino?" - Yes, I have completed their verification process.
• "How did you initially learn about your account being blocked?" - When I tryed to withdrew my balance, which was the amount I uploaded on the platform to begin with. ( No bonus, no winnigs included )
• "What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)" - I only engaded in sport betting.
• "Did you achieve your current balance with the help of a bonus? " - We did not gamble with bonus. I was okey in case they refund my balance without winnings but they havent done that and have not provided any reasons. Since i have not engaged in any activity that should go againts their terms and conditions, I came to the conclusion that is was very questionable decision.

Thank you for your kind help!

Dear Veszko

I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear Thomas,

Yes, please send me the name of these sites.

Thank you!

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.