The player from Greece deposited 60 euros that were deducted from their account, but it did not reflect in their betting account. They believe they have been cheated and report that the customer service chat responses are unhelpful. The complaint was closed as the player's issue got resolved by the casino.
22bet Casino - Player's deposit not reflected in betting account.
Amount: €60
22bet Casino
Safety Index:Above averageSafety Index
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7.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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Public
11 months ago
Translation
This morning, I made a deposit of 60 euros! The money was deducted from my account, but it does not appear in my betting account! The chat responses are automated and unhelpful! I'm convinced that I've been cheated
Automatic translation:
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11 months ago
Dear vasileior,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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11 months ago
Dear vasileior,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
