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This morning, I made a deposit of 60 euros! The money was deducted from my account, but it does not appear in my betting account! The chat responses are automated and unhelpful! I'm convinced that I've been cheated

Έκανα σήμερα το πρωί κατάθεση 60 ευρώ ! Τα χρήματα αφαιρέθηκαν από το λογαριασμο μου, αλλά δεν φαινονται στο στοιχηματικο λογαριασμο ! Στο τσατ μπυ απαντάνε μηχανικά και δεν με εξυπηρετούν! Είμαι πεπεισμένος ότι με έκλεψαν

Dear vasileior,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

My issue is resolved!

Το ζήτημα μου επιλύθηκε !

Dear vasileior,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru