22bet Casino - Player’s deposit has never been credited to her account.

ΕΚΑΝΑ ΚΑΤΑΘΕΣΗ ΠΗΡΑΝ ΤΑ ΧΡΗΜΑΤΑ ΑΠΟ ΤΟΝ ΛΟΓΑΡΙΑΣΜΟ ΜΟΥ ΚΑΙ ΕΔΩ ΚΑΙ 4 ΜΕΡΕΣ ΜΕ ΚΟΡΟΙΔΕΥΟΥΝ. ΚΑΝΟΝΙΚΑ ΠΡΕΠΕΙ ΝΕ ΠΑΡΕΜΒΕΙ ΤΟ ΚΡΑΤΟΣ ΚΑΙ ΝΑ ΣΤΑΜΑΤΗΣΕΙ ΤΗΝ ΛΕΙΤΟΥΡΓΙΑ ΤΟΥ ΣΑΙΤ ΓΙΑΤΙ ΕΙΝΑΙ ΤΕΛΟΙΩΣ ΜΑΙΜΟΥ ΚΑΙ ΤΡΩΕΙ ΧΡΗΜΑΤΑ ΑΠΟ ΤΟΝ ΚΟΣΜΟ.

Dear ΦΡΕΙΔΕΡΙΚΗ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I hope that I understood correctly that you have deposited funds in to your account but it has not been credited successfully.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it together with the payment receipt to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Δεν με απασχολούν πλέον τα 10 ευρώ απλά να ενημερωθεί ο κόσμος ότι το σάιτ είναι μαϊμού.Και το πιο πιθανό μαζεύουν ότι μπορούν και κάποια στιγμή θα χαθούν.

Dear ΦΡΕΙΔΕΡΙΚΗ,

Could you please advise if you have contacted your payment provider? Thank you.

Dear ΦΡΕΙΔΕΡΙΚΗ,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.