HomeComplaints22bet Casino - Player’s criticizing false advertisement of bonus.

22bet Casino - Player’s criticizing false advertisement of bonus.

Amount: €10

22bet Casino
Safety Index:Above average
Submitted: 20 Apr 2021 | Case closed : 05 May 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Slovakia has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

A deposit of € 10 was made today. Amal bit immediately awarded a bonus of 10 €. Well there is no ram just there is a bonus account

Automatic translation:
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3 years ago

Dear Helena,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

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Public
3 years ago

Dear Helena,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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