The player from Portugal had been unable to access his 22Bet account after accidentally deleting the Google Authenticator codes. Despite his attempts to contact support via chat and email to disable two-factor authentication, he had received no response. His account had been successfully verified since 2018 and there had been no issues until this incident. The casino later informed us that the issue had been resolved and the player had been able to log in to his account. However, without a confirmation from the player, we had to reject the complaint.
22bet Casino - Player is unable to log into account.
Amount: ??
22bet Casino
Safety Index:Above averageSafety Index
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7.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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1 year ago
Translation
Good morning! I am unable to log in to my 22Bet account because I accidentally deleted the 22Bet codes from the Google Authenticator app and now I can't access them to sign in. I have spoken several times to support via chat and they asked for an email explaining the situation and to disable two-factor authentication. However, I have sent several emails and have not yet received a response.
Automatic translation:
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1 year ago
Dear Joaoalmeida008,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if your account was successfully verified in the past?
- Are there any funds being held by the casino?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Hello! I've had a verified account since 2018 and I've never had any problems with 22Bet.
Automatic translation:
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1 year ago
Could you please advise if any funds are being withheld by the casino? Thank you.
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1 year ago
Hello, we are glad to inform you that the problem has been solved and the user has already logged in to his account)
