The player from Switzerland is struggling to receive his winnings. He has been advised to contact his bank. Player’s complaint is now successfully resolved.
22bet Casino - Player is experiencing withdrawal difficulties.
Amount: €7
22bet Casino
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7.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
The payment does not work, I have tried this several times.
Even though I had min. I paid 350 euros with my credit card (Visa). The support means I should contact my bank.
Automatic translation:
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4 years ago
Dear Andre,
Thank you very much for submitting your complaint. I’m sorry to hear about your misfortunate situation. Please allow me to ask you… Did you contact your bank regarding this issue? I suppose you have completed the KYC (verification) process successfully in the past and this was your first attempt to withdraw the winnings. Could you confirm it for me, please? Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Yes, I looked at it with my bank. However, the problem is not with them. I have never had this problem with any other provider in the past. I have already paid out several times with my credit card to other providers.
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4 years ago
Dear Andre,
Thank you very much for your quick reply. I contacted the casino regarding your withdrawal issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.
22bet Casino, please could you advise? Thank you in advance for your reply.
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4 years ago
Dear Andre, unfortunately not all Banks in your country accept gambling payments
to their side, so in this case we recommend to use alternative methods like e-wallets etc.
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22BET
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4 years ago
Dear Andre,
Please, consider contacting the casino support to find out which alternative method would be convenient for both sides. Keep me updated. I will be waiting for your reply patiently.
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4 years ago
Translation
Thank you for your fast response.
I have now alternatively selected a method with Skrill for the payment. In addition, I had to send my personal details with address confirmation. Everything was made by
done on my side and confirmed by security on the part of 22 bet that the payment can carry out. However, again without success and the payment was rejected again.
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4 years ago
Sam, please could you advise? How we could speed up the process? It seems, that the withdrawal request has been denied again.
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4 years ago
Translation
Here is my number ... I am now sending in the required data for the fifth time and new documents are always required.
Although yesterday the confirmation came that the payment could be made. I have never experienced anything so complicated with any other provider
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4 years ago
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Good day
It worked, it took a week of patience and nerve to get the approval process done.
but now I have my 400Fr in the Skrill account, it was very complicated and tedious.
Thank you anyway
Greeting
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4 years ago
Dear Andre,
Please could you confirm for me that you have received your withdrawal? Thank you in advance.
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4 years ago
Dear Casinoguru team, we would like to inform you
that Andre managed to withdraw his founds on 2020-01-18 08:30:12
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22BET
