22bet Casino - Player is complaining about overall casino experience.

Ciao sull importo potrei scrive qualsiasi cosa, perche praticamemte mi rifiutano i prelievi. Mi sto scambiando mail da giorni o live chat..Nelle mail ho mandato un infinita di documenti, passport, carta identita, mov banca ,conferme pagemti..Ogni volta una nulva mi sento letteralmente peeso in giro ora vorrebbero evidenza di tutti i versamenti fatto con la mia carta verso di loro ho fatto alcuni screen shot dal cellulare ma loro voglio screen shot dal pc..peccato che con il pc nn posso aprire i movimenti ma solo dalla app sul telefono..sto impazzendo.. Aiutatemi, se volete vi giro tutte... Ah dilemticavo..la chicca é che l altro giorno scrivono nn puoi prelevare con SEPA prova altri sistemi ..Ho provato com altri sistemi ma nulla e quando riscrivono mi dicono non é vero che nn puoi prelevare ma non ho i documenfi controlli e li é partita l odissea...aiutatemi

Hello Matia,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Additionally, would you be so kind and specify the dispute value? How much money is currently in your balance?

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Buongiorno le ho inviato tutto la scambio mail. Alcuni documenti inviati li ho tolti perche superavo i 25 Mb.. Se vi serve altro fatemi sapere spero riusciate ad aiutarmi

Thank you for your email, Matia. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Buongiorno Kristina, perdonami credevo d avere risposto a tutto nel testo della mail: per quanto riguarda il valore della controversia ho provato a fare prelievi sia da 900 euro sia da 500 che da 100 euro ma vengono tutti stoppati per quanto puoi leggere nelle mail. Al momento sul conto ci sono 16519 euro. Dovrei aver risposto a tutto ora. A presto

Ciao Kristina volevo aggiungere che ora neanche mi fanno piu scommetere..quindi dopo aver accettato sempre i miei pagamenti alla richiesta di prelievo mi bloccano e chiedono una serie di documenti che fornisco: passaporto, documento, foto carte, foto movimenti, foto conferme messaggi, screen banca, movimento, movimenti ecopay..quindi ora non mi fanno ne prelevare ne giocare..mi sembra una truffa..

Thank you very much Matia for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Matia,

I looked at your complaint and will do my best to help you. I would like to invite 22bet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the 22bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Be visto il comportamento che hanno nn credo risponderà qualcuno..é veramente triste trovarsi in questa situazione dopo aver versato parecchi soldi

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can ask to reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello! On 6/6/21 we asked the player for a statement for card **7952. Unfortunately, he still has not provided the data. For verification, we recommend writing to security@22bet.com.

Dear Matia,

I apologize for the difficulties you encountered. However, it is necessary and mandatory for the casino to verify and confirm your card statemnent. Kindly reach out to the casino and provide them with the missing card statement.

Thank you.

Dear Matia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.