Home Complaints 22bet Casino - Player is complaining about overall casino experience.

Amount: €16,519

22bet Casino - Player is complaining about overall casino experience.

22bet Casino
2.5/10 Very bad reputation
Submitted: 02 Jun 2021 | Unresolved : 21 Jun 2021
Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

37 days ago - 21 Jun 2021

The player from Italy is criticizing verification and withdrawal process. Casino didn't respond.

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Hello on the amount I could write anything, because practically they refuse me withdrawals. I've been exchanging e-mails for days or live chat ... In the e-mails I sent an infinite number of documents, passports, identity cards, bank movs, pagemti confirmations ... Every time a nulva I feel literally peeso around now they would like evidence of all the payments made with my card towards them I made some screen shots from the mobile phone but they want screen shots from the pc .. pity that with the pc I can not open the movements but only from the app on the phone..I am going crazy .. Help me, if you want you I go around all ... Ah dilemticavo .. the gem is that the other day they write nn you can withdraw with SEPA try other systems .. I have tried with other systems but nothing and when they rewrite they tell me it is not true that you can not withdraw but I do not have the you check documents and the odyssey started there ... help me

Automatic translation
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Hello Matia,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Additionally, would you be so kind and specify the dispute value? How much money is currently in your balance?

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina


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Hello I sent you the whole mail exchange. I removed some documents sent because I exceeded 25 Mb .. If you need more let me know I hope you can help me

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Thank you for your email, Matia. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

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Hello Kristina, forgive me I thought I had answered everything in the text of the email: as regards the value of the dispute I tried to make withdrawals from both 900 euros and 500 and 100 euros but they are all stopped as far as you can read in the emails. At the moment there are 16519 euros in the account. I should have answered everything by now. See you soon

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Hi Kristina I wanted to add that now they don't even let me bet anymore .. so after always accepting my payments at the withdrawal request they block me and ask for a series of documents that I provide: passport, document, photo cards, photos movements, photo confirmation messages screen bank, movement, ecopay movements .. so now they do not make me withdraw or play .. it seems to me a scam ..

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Thank you very much Matia for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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Hello Matia,

I looked at your complaint and will do my best to help you. I would like to invite 22bet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?


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We would like to ask the 22bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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Well, given the behavior they have, I don't think someone will answer ...

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I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can ask to reopen this complaint anytime.