The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint in our system due to lack of evidence.
22bet Casino - Player complains that he didn’t win anything.
Amount: €1,150
22bet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Playing large amounts in slots, it is observed that the games are closed, that is, while betting enough money, no combinations and free spins are given. This goes on for many days and is unnatural because when these amounts are played, there is a break and the free game option is tested. When free is played, version everything returns to normal, and combinations and free spins. Returning to the normal game after a while, the behavior of the software changes and it is also observed that the same combinations come, that is, the same combinations are repeated, or almost similar to a permanent hassle. Since a game is played for hours and does not change behavior at all, it means that its software is broken and under control.
Automatic translation:
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3 years ago
Dear George,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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3 years ago
Thank you, but looks like you are going all of you straight to jail as it looks right now
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3 years ago
Please understand, that it is very difficult for us to proceed with this case without any supporting evidence. We would like to help you, but the lack of evidence makes it impossible at this moment. Please, if you’ll come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime. However, I will reject it now. Thank you for your understanding.
