HomeComplaints22bet Casino - Player complains that he didn’t win anything.

22bet Casino - Player complains that he didn’t win anything.

Amount: €15,000

22bet Casino
Safety Index:Below average
Submitted: 02 Dec 2020 | Case closed : 20 Dec 2020
Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

3 years ago

The player from Italy is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint in our system due to lack of evidence.

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3 years ago
Translation

They are thieves. You never win.

If you win and when you have lost 2 thousand euros, it gives you back your own money.

All online casinos use this trick 90%.

Not to mention that rtp is the biggest scam.

You don't win, I'm self-excluded.

I recommend to everyone, instead of throwing money at casinos, investing in alcohol and drug whores.

Automatic translation:
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3 years ago

Dear GIANPY,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint. Do I understand correctly that you have self-excluded yourself from the casino already?

Best regards,

Petronela

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3 years ago

Dear GIANPY,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago
Translation

What should I tell you? 22bet is run by the Russian mafia. No need to add more.

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3 years ago
Translation

I advise everyone not to give to these gentlemen. Money. All a mega legalized scam.

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3 years ago

Unfortunately, without supporting evidence there is not much we can do for you. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding. 

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