21Nova Casino - Player’s withdrawal has been delayed.

I then asked for cashout request for 2 months.

I provided the documents, from the address, the driver's license and a screenshot of the bank card, front and back

The casino does not pay a withdrawal

Dear Jesse,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment has been requested two months ago and it’s still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. However, two months is extensively long period of time.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hey

The withdrawal request was placed at the end of January and has still not been paid,

Only additional documents are requested during the aggregator

Attached picture

Hello Jesse,

Could you please advise if you've provided the requested selfies?

When taking a selfie for the account verification, please bear in mind these important guidelines:

-         Do not edit the image in any way

-         The photo needs to include your full face, head-on, with no distortions, shadows or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)

-         When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing

Hey

I wonder why I have to put pictures of my own face, how do I get a clear picture of the documentary if I keep it in the picture

It is nothing unusual for a casino to ask for a selfie to check your identity. Please keep me updated.

Hello Jesse,

Have there been any developments since our last conversation?

Dear Jesse,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.