The player from Finland has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Finland has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Finland has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.
I then asked for cashout request for 2 months.
I provided the documents, from the address, the driver's license and a screenshot of the bank card, front and back
The casino does not pay a withdrawal
Olen pyytänyt kotiutuspyyntöä 2 kuukautta sitten.
Toimitin dokumentit, osoitteesta, ajokortin sekä kuvankaappauksen pankkikortista, edestä ja takaa
Kasino ei maksa kotiutusta
Dear Jesse,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment has been requested two months ago and it’s still pending inside the account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. However, two months is extensively long period of time.
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Dear Jesse,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment has been requested two months ago and it’s still pending inside the account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. However, two months is extensively long period of time.
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Hey
The withdrawal request was placed at the end of January and has still not been paid,
Only additional documents are requested during the aggregator
Attached picture
Hei
Kotiutuspyyntö laitettu tammikuun lopussa eikä vieläkään ole maksettu,
Kokoajan pyydetään vain lisää dokumentteja
Liitteenä kuva
Hello Jesse,
Could you please advise if you've provided the requested selfies?
When taking a selfie for the account verification, please bear in mind these important guidelines:
- Do not edit the image in any way
- The photo needs to include your full face, head-on, with no distortions, shadows or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)
- When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing
Hello Jesse,
Could you please advise if you've provided the requested selfies?
When taking a selfie for the account verification, please bear in mind these important guidelines:
- Do not edit the image in any way
- The photo needs to include your full face, head-on, with no distortions, shadows or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)
- When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing
It is nothing unusual for a casino to ask for a selfie to check your identity. Please keep me updated.
It is nothing unusual for a casino to ask for a selfie to check your identity. Please keep me updated.
Hello Jesse,
Have there been any developments since our last conversation?
Hello Jesse,
Have there been any developments since our last conversation?
Dear Jesse,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
Dear Jesse,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.