21Nova Casino Review

The player was allowed to open an account even though she is self excluded due to gambling addiction in a sister casino. The complaint was closed as unresolved as the casino did not respond to us and based on the collected facts, the player should have received a refund of all of her deposit and not just a part of it.

The player from Finland is experiencing difficulties withdrawing funds because the transactions to Neteller aren’t available. The complaint was closed as resolved as the player received his money from the casino.

The player from Sweden had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received at that time. After communicating with the Complaints Team, the player was advised to wait for a period of 14 days for the withdrawal process to be completed. The team also suggested that the delay might have been due to pending KYC verification or a high volume of withdrawal requests. After a period of time, the player confirmed that his withdrawal had been approved and the funds were credited to his account two days later. The issue had been successfully resolved and the complaint was marked as 'resolved' by the Complaints Team.

The player from Chile has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Argentina completed the verification process with Mr. Green Casino and managed to earn USD 1705.08. Despite receiving an email confirming the completion of verification process, the player later received a message that their account was blocked. They are requesting the account to be unblocked and the withdrawal of their earnings. The complaint was closed as the player resolved the issue with the casino.

The player from Spain noted three unauthorized transactions, each for 100 Euros, deducted from their bank card after they had self-excluded from this casino. Both the casino and the bank were contacted, but no resolution has been found. The player later confirmed that all unauthorized transactions were returned to him, therefore we marked the complaint as resolved.

The player from Austria had her account suspended because she had a second account. She was able to deposit and make withdrawals before the account got blocked. The player explained that her original account was inactive due to self-exclusion and she had created a new one after failing to get a response from the casino to reactivate the old account. After our intervention, the casino agreed to pay her an undisclosed amount. However, the payment was delayed. We extended the complaint resolution time and continued to monitor the situation. Eventually, the player confirmed that she had received the agreed payment. The issue had been resolved to the player's satisfaction.

The player from the United Kingdom had his account blocked without further explanation. The remaining balance is still held by the casino. The player confirmed his account was closed permanently, but the winnings were received.