HomeComplaints21Dukes Casino - Player is experiencing difficulties depositing and withdrawing his funds.

21Dukes Casino - Player is experiencing difficulties depositing and withdrawing his funds.

Amount: €1,500

21Dukes Casino
Safety Index:Above average
Submitted: 05 Apr 2020 | Case closed : 21 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Argentina is struggling to contact the casino regarding depositing and withdrawing options. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
4 years ago
Translation

Hello, I try to deposit but they always block the ways allowed in my country. You have money to withdraw but the casino blocks you and does not answer you neither emails nor online chat. This is a scam

Automatic translation:
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4 years ago

Dear Hector,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you provide more information and details so I could understand what the issue is? Have you experienced difficulties to deposit or to withdraw your funds? Are there any funds being held by the casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Hector,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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