21bets Casino - Player’s account has been blocked.

Hi,

I have now tried to fix a dispute with this bookie for several months, but they dont want to answer me.

In april they suddenly sent me a mail that they had confiscated 360 euro from my account. In the mail they also sent me a long list of all of the terms & Conditions they have. They did not specify what they mean I have done wrong, and I know I have done everything correct.

Hope you can help me.

Best regards.

Dear Jib90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi,

Thank you for your response.

I registered my account 03.03.23.

It took me about a month to get my account verified, and almost imidiently after I got a mail where they told me that my winnings were confiscated.

I have only played on sports-betting.

I had just finished my second deposit bonus.

Thank you very much, Jib90, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.