The player from Belgium had self-closed his verified account with a €100 deposit. However, he had requested a refund to his JettonWallet and hadn't received any response or refund. The player's account had been fully verified on March 1, and he had requested closure on March 7 due to self-protection and lack of service. He had asked for a refund on March 8, but after one response from the casino promising to look into it, there had been no further communication. We had requested additional information from the player to help resolve the issue, but he did not respond. Consequently, we had been unable to investigate further and had to reject the complaint.
21bets Casino - Player can't refund from closed account.
Amount: €100
21bets Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
21bets Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
Closed my account myself for safety reasons.
Account is full verified and 100€ deposit on it, ask to refund to my jettonwallet but no reactions or refund .
Public
Public
11 months ago
Hello TimothyP,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 21bets Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Why exactly did you request to close your account? How long after your request did the casino close it? Do I understand it correctly that you just deposited there and now want to withdraw it?
When was the last time the casino responded to you and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
11 months ago
Hi,
Reason for closure was self protecting and lack on service .
Full verified
1 March 24
Request to close 7 March 24
Refund asked 8 March there was still 100€ , and the day after one respond that they will look into account and after that nothing .
Krgs
Public
Public
11 months ago
Hello TimothyP,
Please forward your initial self-exclusion request which you sent to the casino to nikolas.b@casino.guru. Can you please clarify if the account is currently still open?
Also please keep in mind that such action takes up to 48 hours to be processed by the casino so any deposit made within that period is not their responsibility.
