Thank you for your reply.
Based on the rules of the MGA license, players' accounts would be suspended across the entire platform if the reason for the self-exclusion was gambling addiction.
"(4) Any exclusion implemented in terms of this article shall be offered:
…
(b) Across all the means by which the B2C licensee provides its services, and,
optionally, but not alternatively to the latter, across one or more websites and,
or one or more remote means.
…
Provided further that, in the event that a player has been excluded by the B2C
licensee in light of sufficient reasons which indicate that the player may have problem
gambling issues, that player shall be excluded across all brands operated by the B2C
licensee"
To conclude, if you haven't informed this specific casino (or any other from the group) about a possible gambling problem, your request was applied to a specific casino only, not across the entire platform/group.
Could you please forward me the account closure requests that you sent to Wallacebet and Svenplay casinos? My email address is veronika.l@casino.guru.
Thank you very much in advance.
Thank you for your reply.
Based on the rules of the MGA license, players' accounts would be suspended across the entire platform if the reason for the self-exclusion was gambling addiction.
"(4) Any exclusion implemented in terms of this article shall be offered:
…
(b) Across all the means by which the B2C licensee provides its services, and,
optionally, but not alternatively to the latter, across one or more websites and,
or one or more remote means.
…
Provided further that, in the event that a player has been excluded by the B2C
licensee in light of sufficient reasons which indicate that the player may have problem
gambling issues, that player shall be excluded across all brands operated by the B2C
licensee"
To conclude, if you haven't informed this specific casino (or any other from the group) about a possible gambling problem, your request was applied to a specific casino only, not across the entire platform/group.
Could you please forward me the account closure requests that you sent to Wallacebet and Svenplay casinos? My email address is veronika.l@casino.guru.
Thank you very much in advance.