The player's verification documents are keep getting rejected. The complaint was rejected as the player stopped responding.
20Bet Casino - The player's struggle to verify.
Amount: €500
20Bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I have sent all the documents for verification. Problems are being made with the account document.
The casino will ask for a receipt with the date, time and my name. At the Sparkasse there is only the receipt with the date and time and the purpose. I sent that. But you want my name to be on the receipt. There is no such thing. I added photos of my account and my bank card to the receipt. It is rejected every time
Sincerely, Karsten
Automatic translation:
Public
Public
2 years ago
Dear Karsten,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few more question before we would try to contact the casino. Did the casino also gave you some kind of guide in this case where you can't provide the relevant document? Did you try to contact and ask your payment provider if they could provide you such a document? Another option might be to use a different payment method which could be verified easier. Also please forward any relevant communication between you and the casino to nikolas.b@casino.guru. Looking forward to your answer.
Best regards,
Nick
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