The player's account got blocked for being from a restricted country. The complaint was rejected as the player decided to keep his casino account closed.
20Bet Casino - The player's account got blocked.
Amount: 1,000 ₱
20Bet Casino
Safety Index:Above averageSafety Index
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6.9
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Hi, I recently joined in and tried this site however after watching the sports where I bet, the site crashed then I tried to reload it and now it says that the country is blocked and or not available in my country.
It was a small money though and I worked for it to win and it is not fair if they are not going to give it to me.
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1 year ago
Hello bnkt,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 20Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? How much was your exact casino balance when your account got closed? Did you use any software to alter your location? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Hi, I didn't use any VPN or something. I found out that it was just an issue on their system, when I tried to log in and withdraw once again they declined it stating that I will need to submit some documents which I did and they asked me to submit for withdrawal again.
The next day, I checked my email and they declined it again. Stating that I need to upload some additional document and I don't understand why they don't say it all at once, they will keep asking me to withdraw and withdraw and they will ask for more information.
They asked me to upload a photo of myself with an ID which I don't want so I decided to close the account in 20bet. Such a bad experience and I will not recommend it here, they will accept your deposit like a thunder but when you want to get your money, they will ask a lot of information everyday and they will not say it all at once.
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1 year ago
Hello bnkt,
Unfortunately, the verification process is necessary in almost every single casino and a selfie is a standard request. As you have closed your account there, we will be closing the complaint as well as it is no longer relevant.
Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Regards,
Nick
