The player from Ecuador has requested a withdrawal two days prior to submitting this complaint. Simply, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
20Bet Casino - Player’s withdrawal has been delayed.
Amount: $3,000
20Bet Casino
Safety Index:Above averageSafety Index
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6.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I haven't been paid for two days now
My account is fully verified and the only thing they can say is that I'm in the queue, there are people who have made withdrawals after me and they've already been paid.
At the beginning they paid me well with super small withdrawals and when it was a super large withdrawal there are instead that I really don't understand.
The truth is a complete false this betting page
Automatic translation:
Public
Public
1 year ago
Dear fercho1q,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, fercho1q, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
