20Bet Casino - Player’s withdrawal has been cancelled.

Hello good day. I created an account at 20bet, by referral from friends, family and google search, believing it to be a reliable casino. What happened? I asked about the deposit methods. I agreed to the terms and an assistant said that any VIRTUAL WALLET could be used for deposit, given that it is possible to buy a voucher, among others. Including that it could be on behalf of anyone (family member, for example). According to the site's policies, if I try to make a pix of 10 reais on behalf of my wife, for example, the amount is immediately REFUNDED TO MY WIFE AND DOES NOT ENTER AS A GAME CREDIT. Therefore, I understand that it is impossible to make this deposit. Yesterday I deposited via ASTROPAY the amount of R$ 2500.00, which was IMMEDIATELY ACCEPTED AND COMPUTED. The account belongs to my daughter. When I requested the withdrawal, they asked for several documents. I even sent a selfie with my ID. Everything that was requested is there: rg, cpf, bank receipts in my name, print of the transaction being made from ASTROPAY to the company with the precise values and times. Today they asked for a photo of the account holder. My daughter sent. Still, they don't want to pay my withdrawal or even REFUND what I played. I'm sure that's because I won. If I had lost, it wouldn't matter. I would like to resolve this situation because I am an honest guy and I deposited, it was accepted, I understood that it was ok to play. I sent all the requested documents. Now they ask for an astropay account number, and it doesn't exist. is a phone number that confirms the deposit by SMS code. Help me! I can't be fooled like that. I trusted the Casino. I've tried everything and support doesn't help me. In fact, they are not fulfilling their part. Because if they accepted the deposit, they must make the payment of the withdrawal request and at all times I sent everything that was requested.

Dear euzanan2022,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

„20Bet does not accept third-party payments. You must make deposits only from a bank account , bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name . If we determine during the security checks that you have violated this condition, then your winnings will be confiscated , also 20Bet is not responsible for the loss of funds deposited from third-party accounts."

Furthermore, please check our Fair Gambling Codex for Players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Petronela

Fraud. In the chat they said that the virtual wallet could be from third parties. But it's fine. Thief website.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.