20Bet Casino - Player’s struggling to complete the account verification.

20bet.com is making me upload documents of all cards used for depositing, which I did, but they still refuse to pay out after being able to make 2 initial withdrawals before they requested those card details.

Some cards used are virtual cards with no name on them, so it is difficult to prove who it belongs to. I am still waiting to be approved and this has been days that I have been constantly attempting to find out what exactly they need. I feel they do not plan to resolve this as they don't want to pay.

Dear Valientes88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying all your previous payment methods seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Valientes88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.