The player from Portugal is experiencing complications verifying the email address and completing account verification. Player’s complaint has been resolved successfully.
20Bet Casino - Player is experiencing difficulties completing account verification.
Amount: €250
20Bet Casino
Safety Index:Above averageSafety Index
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6.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Dear PauloSilva2775,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.
Could you please confirm that verifying your email address seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete the KYC (verification) process? Have you tried requesting manual e-mail verification?
I believe we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
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My account was already verified until I started to withdraw money and they just blocked my account!
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2 years ago
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I've been talking to them by email since morning and they seem to like to make fun of people! They ask me to verify everything and anything else to verify that it is really me (the account owner) who is asking to recover the account and then when I send everything they say to wait and they will contact me from the correct department! And they haven't responded until now. I think it's a lack of respect and I wonder how the rating of this house is almost 7/10 but that's it.... Scam and I hope that no one else falls into the hands of these sons of bitches
Edited by a Casino Guru admin
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2 years ago
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And it seems that I'm not the only one suffering from this problem and they try to pretend that it was the customer who made a mistake in the registration 🙂 very smart! 
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2 years ago
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After telling them that I got in touch with casino guru and that I was going to share a video on youtube they fixed my account!!!
Bravo 20bet! 💪
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2 years ago
Thank you, PauloSilva2775, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
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2 years ago
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Everything is OK! The 20bet house refunded my account and paid my winnings!
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, PauloSilva2775, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
