20Bet Casino - Player has created a second account.

Έχω λογαριασμό στην 20bet τον οποίο έκλεισα μια προσπαθήσα πολλές φορές να ανοίξω αλλά η ομάδα υποστήριξης δεν μου απαντούσε στα email μου. Οπότε δημιούργησα έναν καινούργιο τον οποίο ταυτοποίησαν πλήρως με έγγραφα κτλπ έκανα κατάθεση 200€ και προσπαθώ να κάνω ανάληψη 780€ και μου λένε ότι ίσως υπάρχει πρόβλημα λόγω του δευτέρου λογαριασμού. Έχουν το δικαίωμα να μου πάρουν τα χρήματα μου?

Dear Βασίλης,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please clarify when exactly you closed your first account and why? Did you use the same personal details when creating both accounts?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Βασίλης,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.