The player from Austria had deposited 450 euros at 20 Bet but only saw 400 euros reflected in their account. The casino was uncooperative regarding the missing deposits and refused to provide transaction numbers, which prevented the player from pursuing a reversal with their bank. The issue remained unresolved as the player did not respond to the Complaints Team's requests for additional information, leading to the rejection of the complaint.
20Bet Casino - Player faces issues with unaccounted deposits.
Amount: €50
20Bet Casino
Safety Index:Above averageSafety Index
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6.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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2 months ago
Translation
I deposited 50 euros nine times in one day at 20 Bet, as evidence shows. However, my player account only shows 400 euros. Despite sending a screenshot, the casino is not being cooperative. They also refuse to give me the transaction numbers for the 8 deposits that did make it to my account. Because of this, I can't ask my bank to reverse the transactions.
Kind regards,
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2 months ago
Dear lillypeter,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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2 months ago
Translation
Unfortunately, I cannot have the bank make a chargeback because I don't know which transaction didn't arrive. The casino would have to give me the 8 other transaction numbers, which it doesn't do
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2 months ago
Dear lillypeter,
I strongly advise against initiating a chargeback at this stage. Please ensure that you forward all relevant bank statements to the casino so they can assist in locating the missing funds. Kindly note that this process may take up to a month after all documents are submitted.
Please keep us updated on any progress.
Best regards,
Nick
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2 months ago
Translation
I sent the casino a screenshot showing all 9 transfers and their transaction numbers. It is the same one that I sent to you. I don't think I could provide any more information. And the casino keeps writing to me saying that all 8 transfers have been credited to me.
What do you want to do there?
Edited
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2 months ago
Dear LillyPeter,
Before we proceed with contacting the casino, could you kindly double-check whether any of the deposits have been returned to your bank account? If possible, please forward the relevant bank statements showing the account balances from the date of deposit until today to nikolas.b@casino.guru. This will help us gather the necessary proof to support your case.
We look forward to your response.
Best regards,
Nick
