20Bet Casino - Player claims that payment has been delayed.

Hi there, I deposited a considerable amount of money via card and subsequently lost a lot. Now that I have recovered all the money and even won more, up to 3900, I have tried three withdrawals, one of 900, another of 500 and another of 500, but all three have been denied due to lack of documentation, even though they initially told me that I wouldn't need any additional documents.

I have already sent all the necessary documentation, including my card details, bank account number, and an invoice with my address, etc. All these have been approved in the verification section of the 20Bet website.

Yet, my two withdrawal requests still show as pending, despite having all my documents approved. I keep getting responses saying the withdrawal is in the queue and asking for my understanding. To be honest, I'm beginning to suspect that this website is a scam and I don't plan on playing on any site again, as it's just a waste of time and they just keep your money.

I hope you, the guru agents, can help me. Thanks.

I'm sorry that I didn't respond to two other complaints I raised earlier, but those didn't resolve my problem. I continued playing on the two websites and lost my money. I was so furious that I stopped responding on here, for which I apologize.

Dear negredo69,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you very much, I'm going to wait but I'm very upset, all the documentation has been approved and they won't accept my transfer.

Dear negredo69,

Have you received your withdrawal from the casino yet?

Dear negredo69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.