The player from Philippines has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
20Bet Casino - Player claims that payment has been delayed.
Amount: 5,300 ₱
20Bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
I have been trying to make withdrawals with these crooks and each time they come up with a reason not to. They even asked for account verification for a funding source that I don't even use! When I finally wanted to close my account, they suspended my account and told me to wait for the money. still waiting
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10 months ago
Dear litobooksports,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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10 months ago
Dear litobooksports,
Have you received your withdrawal from the casino yet?
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10 months ago
Yes, I have received my withdrawal. But only because I was emailing them several times a day and chatting with their personnel several times a day. They made up all sorts of excuses not to pay me. If I didnt persevere and fight for the money, I probably would have given up. Only after almost 10 days and almost 30 emails! They are crooks
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10 months ago
Dear litobooksports,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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