1xSlots Casino - The player's experiencing a technical error.

hi, i request you to look into this issue carefully, my account there is over a year old and verified what not.

recently ithis issue came that while playing on blackjack live table my account curreny goes to nit and after the hand is over it comes back to whatever my balance is, due to this i cant double down or split or buy insurance if i want to.

i have emailed to casino about 9 days ago. to which they said clear your cookies and catches we are not responsible for this, i did so and still problem persist, i again emailed then talk to support only for them to tell soory its software provider issue and we will get back once we have reply from them, i ask how much time its gonna take, to which they said stop playing in meanwhile when i m down around 15000 inr.

attaching screenshots of conversation over 50 emails have been exchanged but finallly they accepted prblem is there and make me wail to play any games.

Hello kiwi4444,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xSlots Casino. Please allow me to ask you a few more question before we would move forward.

Did you suffer any provable loss due this issue? When was the last time the casino responded what was it about? Can you please forward the communication between you and the casino to nikolas.b@casino.guru also any screenshot or proof you have for further investigation?

Looking forward to your answer.

Regards,

Nick

yes how can i play blackjack wih out option to split or double down or insurance pls tell me and i play mainly blackjack casino can confirm that.

yes communication is going on from last 20 days about the issue they tried to put the blame on cookies and catches whis is not the case.

now last reply i got from them is they have been waiting for provider to respond which is same reply im getting from last 5 day.

forwarding the comminication on said email.

thanks

Hello kiwi4444,

Could you please clarify what is the expected outcome of your complaint? Do you want to make the process of fixing it faster by us contacting them or you requested some kind of compensation from the casino because of the issue?

As stated in the e-mail from the casino, if the issue still persist you should contact them and if they did not reply yet, they are probably still investigating the issue which may take up to 2-3 weeks maybe even more.

I can only recommend to wait until they finish the check and maybe play a different game or in a different casino meanwhile.

issue has not been solved yet and everytime this reply im getting 'We are still looking into your issue. We realize it's been a couple of days, but we're still working on it. You will be notified via e-mail.' althoght it been weeks and i experienced this error months ago but casino siad it is becuse of cookis and catches.

yes im looking for compensation if you can get me.

yes now ofcourse i have option to play other games lol

Hello kiwi4444,

Even if the casino would fix the error so you could play there without any issue in the future, they are not entirely responsible to give any refund or compensation for it as if you noticed an error you could have left the table. Unfortunately the only solution is the one I mentioned above to wait out the investigation or to just simply play in a different casino.

Is there anything else we can assist you with?

bro everytime i noticed the error i didnot continue all the time. they asked me to go and play again so that i can look if problem persist even when i said i dont have funds in account to play lol they keep telling its because of catchs and cookies, i even said ban my account for which they required passpost copy and some player id which i provided

Hello kiwi4444,

In order to self exclude your account you will also need to verify your identity otherwise how else would they know who to ban. Please forward them all the documents they requested in order to close your account.

gave them docunent what they asked for 20 days ago but still saying on one side quality is not right and then telling me to play also to figure out the problem what the hell im supposed to do ? i suppose its my problem now as you are gonna take their side eventually

Hello kiwi4444,

Can you forward us the same documents which the casino rejected? Did they specify the reason? Please send it to nikolas.b@casino.guru.

Dear kiwi4444,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

bro reject it only when you can't do anything about it. issue is still pending still I have been in touch over email and getting replies that we are looking into this but can't give you a proper reply as to when it will be resolved. you can reject it ofc u have no power in this, casino guru my dick casino casino guru, wasting time in replying to your response

nothing you do is fair and responsible only taking money of affiliates does not make you casinoguru lol

Dear kiwi4444,

I do not see any reason for being rude. If you are asked a simple question while requesting our help, you ought to reply. We do not always solve the complaints by instantly contacting the casino as the issue is sometimes stuck on the player's side.

Also please note that your account here will be permanently blocked and all future complaints rejected in case you use harsh language again.

The complaint will be now rejected.